Fewer tickets for work machines can do.
Provisioning, access governance and alert remediation automated against your ITSM and identity stack, with approvals and audit trails built in.
Service desks drown in repeatable requests.
Password resets, account unlocks and access requests fill the queue. Joiners wait for accounts. Leavers keep access for weeks because nobody owns the last system on the list. Monitoring tools raise thousands of alerts, and engineers clear the same disk-space warning every week.
We automate identity lifecycle tasks, enrich tickets before a person opens them, and run approved runbooks for known alerts. Every action is tied to a ticket, approved where policy requires and reversible where it can be.
HR events drive account creation, changes and removal across systems.
Known alerts remediated automatically with guardrails and rollback.
Access reviews and patch status reported in auditor-friendly formats.
Automations we build for IT operations.
User provisioning and deprovisioning
Joiner, mover and leaver events from the HRMS create, update or disable accounts in directory, email, SaaS and line-of-business apps.
01Password resets and unlocks
Verified self-service resets and unlocks through the service portal or chat, with identity checks and full logging.
02Access reviews
Extract entitlements per application, send reviews to managers, chase responses and revoke rejected access.
03Alert triage and auto-remediation
Correlate alerts, run approved runbooks for disk, service restart and queue backlogs, then close or escalate with notes.
04Patch compliance reporting
Collect patch status from endpoint and server tools, compare with policy and report gaps by owner and severity.
05Licence harvesting
Find inactive SaaS and desktop licences from usage data, confirm with owners and reclaim them on schedule.
06ITSM ticket enrichment
Add user, device, recent changes and similar past incidents to new tickets, and suggest category and assignment group.
07Software request fulfilment
Check approvals and licence availability, assign the licence and push the install through the endpoint manager.
08Certificate and expiry tracking
Scan certificates, domains and service accounts for upcoming expiry and raise change tickets in time.
09One leaver, fully deprovisioned.
An unattended run triggered by a termination event from the HRMS.
What well-run IT automation delivers.
Joiner and leaver tasks
Account changes complete shortly after the HR event, across every connected system.
Repeat tickets
Known alerts and routine requests close without an engineer.
Licence spend
Unused licences are found and reclaimed on a regular cycle.
Access evidence
Reviews, approvals and removals are logged for auditors.
The IT systems we work with.
ITSM
Identity
Endpoint and cloud
Monitoring
HR and SaaS
Is auto-remediation safe on production systems?
We only automate runbooks your team has approved, with pre-checks, change records where policy needs them, and automatic escalation if a step fails.
Why not just use our identity platform for provisioning?
Use it where it has connectors. We cover the applications it cannot reach, often legacy or niche systems, and close the gap.
How are bot credentials controlled?
Bot accounts are privileged identities held in a vault, rotated on schedule and limited to the actions each bot needs.
Can access reviews satisfy our auditors?
We produce reviewer decisions, timestamps and removal evidence per application in the format your audit team specifies.
Where do we start?
Leaver deprovisioning and password resets usually come first. One cuts risk, the other cuts ticket volume.
Find your first ten automations in two weeks.
A structured discovery sprint that maps your processes, scores them for automation potential and hands you a prioritised roadmap with effort and payback for each.