Stable interfaces beat fragile screens.
We connect ERPs, CRMs and SaaS platforms through APIs, middleware and events, and replace brittle UI automation wherever an interface exists.
Screen scraping is the costly path.
Many bots click through applications that already expose perfectly good APIs. Every UI change, slow page load or session timeout becomes an incident. Throughput is limited by how fast a screen can render.
API-first automation calls the system directly. It is faster, it does not break when a button moves, and it returns structured errors instead of ambiguous screens. We keep UI automation for legacy systems that offer nothing else, and build integration with the engineering that production data movement needs: idempotency, retries, ordering and security.
API calls complete in milliseconds where screen steps take seconds.
Contracts change far less often than user interfaces.
Work starts the moment a record changes, with no polling delay.
Idempotent design means a repeated call never posts a duplicate.
Integration work, end to end.
REST and SOAP integration
Clients and services built against OpenAPI and WSDL contracts, with pagination, rate limits and versioning handled.
01iPaaS and middleware
Flows on integration platforms and connector catalogues, with mapping, transformation and central error handling.
02Event-driven triggers
Webhooks, message queues and change events that start bots, flows or agents as soon as data changes.
03UI-to-API replacement
Analysis of existing bots to find screen steps that can move to APIs, then refactoring them in place.
04ERP and CRM integration
Orders, invoices, master data and case updates synchronised across ERP, CRM, HRMS and ITSM systems.
05API security
OAuth 2.0 flows, mutual TLS, scoped service accounts, secret rotation and request logging that meets audit needs.
06Contract first, then code.
Map systems and data
We list every system, its available interfaces, authentication methods, rate limits and data ownership, and mark where only UI access exists.
Define contracts
Payloads, field mappings, error codes and idempotency keys are agreed before build. Sample messages become test fixtures.
Build with resilience
Retries use exponential backoff for transient faults. Permanent errors go to a dead-letter queue with full context for review.
Test under load
We test contract compliance, failure injection, duplicate delivery and peak volumes in a non-production environment.
Operate and observe
Correlation IDs, structured logs and alerts trace every message from source to target, and feed into support run books.
Integration building blocks.
Integration platforms
Messaging and events
Business systems
Engineering
Security
What API-first automation typically delivers.
Data flow
Changes propagate between systems in seconds instead of batch windows.
Incidents
Bots stop breaking every time a screen layout or browser version changes.
Throughput
The same infrastructure handles far more transactions per hour.
Posting
Idempotency keys prevent duplicate orders, invoices and payments on retry.
When do you still use UI automation?
When the system has no API, the API does not cover the needed transaction, or licensing makes API access impractical. Mainframe green screens, older desktop applications and some government portals often fall into this group.
Do we need to buy an iPaaS?
Not necessarily. Your RPA platform may already include integration capabilities, and many integrations are simple enough for well-built code. We recommend an iPaaS when connector count, volumes and governance needs justify it.
How do you prevent duplicate transactions on retries?
Each request carries an idempotency key derived from the business transaction. The target, or a store in front of it, rejects repeats, so a retried call never creates a second record.
Can bots and agents call these APIs?
Yes. We often wrap APIs as reusable activities for RPA bots or as typed tools for LLM agents, with the same authentication and logging underneath.
Find your first ten automations in two weeks.
A structured discovery sprint that maps your processes, scores them for automation potential and hands you a prioritised roadmap with effort and payback for each.